Refund policy

At QuietLab, we value our customers and aim to provide a smooth and convenient shopping experience. If you have any concerns about your purchase, our customer support team is here to help.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • Items must be unused and in their original condition.

  • Products should be returned with their original packaging and included accessories, where applicable.

  • Proof of purchase or a valid order number must be provided.

  • Customers must contact our support team before returning an item.

Items showing damage caused by misuse, unauthorized modification, or improper handling may not qualify for a return, except where applicable law provides otherwise.

2. How to Request a Return

To request a return, please email us at bmasr406@gmail.com with the following information:

  • Your order number.

  • The item you wish to return.

  • The reason for your return.

  • Photos of the item, if relevant.

Our team will review your request and provide return instructions if approved.

Please do not send items back before receiving return instructions from our team.

3. Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider and financial institution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at bmasr406@gmail.com.

Include your order number and clear photos of the issue so we can review your request and determine an appropriate solution.

5. Exchanges

If you would like to exchange an item, please contact our customer support team.

Exchange requests are subject to product availability and approval.

6. Return Shipping

Unless the return is due to an error on our part or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a shipping service with tracking information.

7. Contact Us

For questions about returns or refunds, please contact:

Brand: QuietLab
Email: bmasr406@gmail.com

QuietLab reserves the right to review return requests individually and apply this policy consistently with applicable consumer protection laws.